General terms & conditions

Terms of service

Article 1 Scope
1. The Seller‘s deliveries, services and offers shall be made exclusively on the basis of the present terms and conditions of business. These thus apply to all future business relations, even if they are not expressly agreed again. These terms and conditions shall be deemed accepted at the latest upon acceptance of the goods or service. A confirmation on the part of the Buyer which makes a reference to its own terms and conditions of business and purchase is herewith repudiated.
2. Deviations from these terms and conditions of business shall be effective only if the Seller has confirmed them in writing.
3. All declarations relating to legal transactions must be in writing. The simple electronic form (Article 127 III BGB (German Civil Code) cannot be used in place of the written form. For this, the higher-level electronic form (Article 126 a BGB) is necessary.
Article 2 Offer and execution of contract
1. The Seller‘s offers are non-binding and made without engagement. Declarations of acceptance and all orders must be confirmed by the Seller in writing or by fax in order to be legally effective. The same applies to supplements, amendments and collateral covenants.
2. Drawings, illustrations, dimensions, weights and other performance data shall be deemed binding only if this has been expressly agreed in writing.
Article 3 Prices
Prices in the Seller’s offers and price lists are quoted ex works Aachen in Euro, exclusive of packaging, value-added tax and freight charges. The prices applying at date of delivery will be charged.
Article 4 Delivery lead time
1. The deadlines and delivery lead times stated by the Seller are non-binding unless they have been expressly agreed otherwise in writing.
2. Even if the delivery lead times and deadlines were bindingly agreed, the Seller shall not be held liable for delays in the delivery of goods or services due to force majeure or on grounds of events which render it difficult or impossible for the Seller to make delivery – this also includes subsequent difficulties in the procurement of material, breakdown of operations, strikes, lockouts, staff shortages, lacking means of transport, official directives, etc. irrespective of whether these occur at suppliers of the Seller or at their sub-contractors. They entitle the Seller to postpone the delivery or service by the duration of the impediment plus a reasonable lead period, or to withdraw from the contract either wholly or in part with respect to the still not performed portion of the contract.
3. If the impediment lasts longer than three months, then, after granting a reasonable period of grace, the Buyer shall have the right to withdraw from the contract as regards the still unperformed portion of the contract.
4. Insofar as the Seller is responsible for failure to adhere to binding lead times and deadlines, or has fallen behind with performance, the Buyer shall have the right to compensation for such delay in an amount of 1% for each full week of delay, but not more than 10% of the goods and services affected by the delay. All further claims are barred unless the delay is due at least to gross negligence on the Seller‘s part.
Article 5 Custom-made orders
Charges for custom-made orders will be based on the Seller‘s costs. Custom-made goods cannot be taken back. The annulment of custom-made orders is possible only with the Seller‘s express written consent. The Seller has no obligation to check the samples, drawings and other documents for the existence of industrial property rights. Responsibility for this lies with the customer alone. Should disadvantages arise for the Seller from the infringement of third-party property rights through an order which is custom-made for the Buyer, the Seller may require indemnification from the Buyer for such loss.
Article 6 Shipment / Passage of risk
Risk passes to the Buyer as soon as the shipment has been handed over to the carrier or leaves the Seller‘s warehouse for the purpose of shipment. If, without fault on the Seller‘s part, shipment becomes impossible, risk shall pass to the Buyer upon notification of readiness for shipment. The Seller has the right to insure the shipment at the Buyer‘s expense against breakage, damage through transportation and fire, unless the Buyer expressly refuses such insurance coverage.
Article 7 Warranty
1. The Seller gives warranty that the products are free from defects in workmanship and materials. The warranty period is 24 months and applies only to parts. The Seller will not bear the cost of wear parts, working time, travel time, transport or any other costs.
2. The warranty period commences upon passage of risk.
3. The Buyer shall examine the received goods immediately upon receipt for transport damage and any other defects, record the defects on the delivery note without delay and report them to the Seller.
4. In the event of notification by the Buyer that the products are not in accordance with the given warranty, the Seller may, at its option, require that
a) the defective part be returned for repairs and then sent back to the Buyer;
b) the Buyer hold the part ready for a service technician to be sent by the Seller to the Buyer to perform the repairs.
5. Should the repairs fail to bring about an improvement after a reasonable period of time, the Buyer may, at its option, require either a reduction of the price or the cancellation of the contract.
6. Liability for normal wear is barred.
7. Only the direct Buyer itself is entitled to assert warranty claims against the Seller. Warranty claims are not assignable.
Article 8 Retention of title
1. The Seller reserves title to the delivered goods until the purchase price has been paid in full, and other claims under the business relationship with the Buyer have been satisfied.
2. The goods in which title is reserved must not be pledged, assigned as security or otherwise encumbered with third-party rights. The Buyer has the right to sell such goods or to combine them with other movables only within the scope of its ordinary business operations. The Buyer shall ensure that the Seller‘s reservation of title remains in force and hereby assigns to the Seller its claims against its customers in full for the goods – even if such goods have been processed. The Seller hereby accepts the assignment. If so requested, the Buyer shall provide the names of its customers.
3. At the Buyer‘s request, the Seller shall release collateral insofar as the claims secured are exceeded by such collateral by more than 10% and the collateral is divisible.
Article 9 Payment
1. Unless otherwise agreed, the Seller‘s invoices are to be paid within 14 days of invoice date without deduction. Repair bills are payable immediately without deduction.
2. Despite contrary stipulations on the part of the Buyer, the Seller has the right to count payments towards the Buyer‘s older debts first. If costs and interest have already been incurred, the Seller has the right to settle first the costs, then the interest and, last of all, the main debt.
3. Payment shall be deemed to have been made only when the Seller can dispose of the amount paid. With cheques, payment shall be deemed to have been made only when the cheque has been cleared.
4. Should the Buyer be in default, the Seller has the right to charge interest at a rate charged by merchant banks for open current account credits plus statutory value-added tax, but in any case at a rate 8% higher than the base rate pursuant to Article 288 II BGB.
Article 10 Advance payments and provision of security
If, after execution of contract, a substantial impairment to the Buyer‘s financial circumstances occurs, or justified doubts arise regarding the Buyer‘s willingness to pay, the Seller shall have the right, at its option, to require advance payment or the provision of security for its deliveries.
Article 11 Limitation of liability
Damages claims against the Seller or against its employees or vicarious agents, insofar as they go beyond Article 4 Clause 4 of the present terms and conditions of business, are barred unless they were caused through malicious intent or gross negligence.
Article 12 Delay in acceptance
If there is a delay in acceptance of more than one month after notification of readiness for delivery, the Seller may charge storage fees of 1% of the invoiced amount for every commenced month.
Article 13 Return of goods
1. The return of goods requires the prior written consent of the Seller in all cases. The amount credited will correspond to the countervalue less handling charges of at least 40% and any costs of reworking. The return is to be free of charge for the Seller. As a rule, custom-made orders, altered products, discontinued models and articles which are not listed in the Seller’s sales documents cannot be returned.
2. In every case of complaint, the Seller and the Buyer/ Customer shall note and store the serial and/or the batch number of the product, the name and address of the next buyer/customer in the chain, stating the reason for returning the goods, the date of complaint, irrespective of whether approval is given or not. The complaint is to be forwarded without delay to the Seller and the manufacturer.
Article 14 Acceptance of returns / obligation to dispose of the goods
The industrial customer accepts the obligation to treat and dispose of the delivered goods in a proper manner as prescribed by law after termination of use, in particular pursuant to Articles 11 and 12 ElektroG (German law regulating electrical goods). Furthermore, the industrial customer shall expressly release the Seller from the obligations of Article 10 Paragraph 2 ElektroG (manufacturer’s obligation to take back goods) and shall save it harmless from and against any third-party claims in connection therewith. The Seller’s entitlement to the Buyer’s obligation to take over / save it harmless shall not lapse prior to the expiry of two years after the final termination of use and of the written notification made to the Seller. If expressly requested to do so, the Seller shall organize the return and recycling / disposal of such equipment against a refund of the costs incurred, insofar as such equipment is distributed by the Seller.
Article 15 Data storage
1. The Buyer/Customer permits the Seller to store its data insofar as these are relevant to the performance of the contract.
2. Pursuant to DIN EN ISO 13485 Clause 7.5.3, it must be guaranteed that the history of every delivered product can be retraced without interruption. The Buyer/ Customer as well as the Seller undertake to comply with this regulation.
3. The Buyer/Customer shall give its complete name and address to the Seller.
4. The Buyer/Customer, in the event of resale and/or of forwarding the goods for payment or free of charge, within or outside an EU/EEA member state, shall guarantee uninterrupted retraceability of the history of the goods. In all cases when the Buyer/Customer passes on the product, it shall give the serial or batch number of the said products together with the full name and address of its buyer/customer, and shall store such data for the period corresponding to the shelf life of the medical product stated by the Seller which is simultaneously the manufacturer. However, the duty to store the data shall remain in force for at least ten years after approval of the product. The records must remain legible, easily recognizable and retrievable. On request, the records made by the Buyer/Customer must be made available to the Seller at any time.
5. The Buyer/Customer shall ensure that, when it passes on such goods either for payment or free of charge, within or outside EU/EEA member states, its buyer/customer shall also comply with DIN EN ISO 13485, and retraceability is guaranteed. This buyer/customer shall also obligate its buyers/customers to guarantee uninterrupted retraceability. This obligation shall apply to all further buyers/customers in the chain.
6. Should the Buyer/Customer fail to fulfil the obligation imposed by DIN EN ISO 13485 Clause 7.5.3 and the Seller suffer disadvantages on this account, in particular in the case of a recall of the product, the Buyer/ Customer shall bear all additional costs resulting from non-compliance with this obligation. If, in the event of a recall of the product, additional costs are incurred on account of non-compliance with DIN EN ISO 13485 on the part of any buyer/customer in the chain, then the Buyer/Customer of the Seller which is simultaneously the manufacturer shall bear all additional costs which are incurred by the Seller/manufacturer through non-compliance. The manufacturer shall be saved harmless in all cases from liability for costs incurred through non-compliance with the obligation to guarantee uninterrupted retraceability. The Buyer/Customer of the manufacturer shall have recourse to its own buyer/customer and the latter from its own buyer/customer until the one responsible for the loss or injury is found in the chain to bear the damages.
Article 16 Quality assurance
All Buyers/Customers authorised by the Seller which have signed the “Quality agreement for the sale of medical products and products for in-vitro diagnostics” have, upon receiving authorisation, made a commitment to compliance with the guidelines and laws on the marketing of medical products and products for in-vitro diagnostics as well as general laboratory equipment. The corresponding specification of guidelines and laws will be published on the homepage These form part of the General terms and conditions.
These are irrevocably recognised by the Buyer/Customer on acceptance of the products. Contradictory terms and conditions of purchase of the Buyer/Customer shall not be effective. The corresponding delivery notes refer to these General Terms and Conditions of Business, which the Buyer/Customer also expressly acknowledges as a constituent part of the contract.
The Buyer/Customer also accepts the “Quality agreement for the sale of medical products and products for in-vitro diagnosis” which is published at The current version of this relates to matters covered by the contract.
Article 17 Applicable law, place of jurisdiction, severability
1. The present terms and conditions of business and all legal relationships between the Seller and the Buyer shall be subject to the laws of the Federal Republic of Germany.
2. As far as legally permissible, the Amtsgericht (local court) Aachen shall be deemed agreed as the exclusive court of jurisdiction for all litigation arising directly or indirectly – nationally or internationally – from the contractual relationship.
3. Should any provision of these terms and conditions of business or a provision within the framework of any other agreements be or become void, this shall not affect the validity of any other provisions or agreements.
Supplementary terms and conditions
of the Betachek online shop
1. General
These supplementary contractual conditions apply to all sales of goods by Betachek GmbH, Am Dorbach 12, 52076 Aachen (hereinafter referred to as: Betachek) to end consumers via this online shop.
2. Contract conclusion and payment
The presentation of the products in the Betachek online shop does not yet constitute a binding offer to conclude a contract. Rather, product presentations are intended to provide the end user with information about the products before making a purchase offer to Betachek. Only when the end consumer places an order in the Betachek online shop by clicking the “Buy” button will the order be sent to Betachek as a binding offer. The end user immediately receives an order confirmation by email. This confirmation of receipt of order does not constitute acceptance of the offer. When the contract with Betachek is concluded, depends on the payment method chosen by the end user:
Payment methods:
Payment can be made with the following payment methods: PayPal, instant transfer or advance payment.
PayPal: PayPal offers the end user a simple, fast and secure way of paying. The data is encrypted and thus transmitted securely. PayPal is TÜV-tested and thus meets all the strict requirements and requirements that the TÜV places on a secure online payment system. The bank details or credit card numbers are securely stored with PayPal and protected by the SSL protocol and the 128-bit key. In the ordering process, the end user is redirected to the website of the online provider PayPal. There you can enter payment details and confirm the payment order to PayPal. After placing the order in the shop, Betachek requests PayPal to initiate the payment transaction and thereby accepts the offer. A payment service provider is also active for Betachek when paying via PayPal.
Sofortüberweisung: With the TÜV-certified payment system “Sofort.” You can pay easily and securely with your usual online banking data, thanks to PIN & TAN, without registration. You can make the transfer immediately after completing your order. Switching to your bank’s website is no longer necessary. Sofort uses the secure payment form to automatically and in real time make a transfer into the end-user online banking account. With Sofort Überweisung you then instruct your bank to carry out a transfer. All you need is your online banking account (PIN and TAN). By placing the order and choosing the payment method, the end user immediately issues a direct debit mandate to a service provider commissioned by Betachek to process the payment transaction. The service provider collects the invoice amount directly from the end consumer’s bank account. The end user will be informed by the service provider about the date of the account debit after Betachek has received the order (pre-notification). This brings about the contract with Betachek.
Prepayment: The invoice amount can also be transferred to the account listed below:
Sparkasse Bank, IBAN: DE31 3905 0000 1073 5450 04, BIC: AACSDE33xxx
The contract is concluded as soon as Betachek asks the end user to pay, referring to Betachek’s bank details.
Note: The delivery may be delayed as it can take a few days for the amount to be credited to the Betachek account. The order will be sent at the earliest as soon as the payment has been received.
With the payment methods PayPal and Sofort, billing is carried out by a payment service provider. Your payment data will be passed on to the respective payment service provider for payment processing. Betachek reserves the right to change or add payment methods or the payment service provider
The text of the contract will be saved by Betachek after the contract has been concluded and you can request it (Art. 246c (2) EGBGB).
3. Prices
The prices in the online shop at the time of the order apply. All prices include the respective statutory VAT. The respective costs for postage delivery are shown seperately.
4. Contact
Contact details are here
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods. In the case of a contract for several goods that you have ordered as part of a single order and that are delivered separately, the cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier, have taken possession of the the last of the goods.
To exercise your right of withdrawal, you must contact us  with by means of a clear declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Betachek guarantees a full refund of the purchase price of returned items purchased on the Betachek online shop, provided that all items are returned in the same condition they were in upon your receipt.
This means that the items including their packaging should not be used, damaged, soiled, or altered in any way.
This is imperitive in relation to blood testing devices, in order to prevent cross-contamination, disease transmission, and to ensure maintenance of the hygiene and sterility. These products cannot be returned after being used. If the product’s sterile packaging is opened, unwrapped or tampered with, the product will be considered to have been used and is ineligible for return.
Quality assurance agreement – commercial customers.
Quality assurance agreement for distribution of medical products and in-vitro diagnostic products manufactured by National Diagnostic Products Pty Limited, 7-9 Merriwa Street, Gordon NSW, Australia (as represented by the EC Rep, Betachek GmbH Am Dorbach 12, 52076 Aachen, Deutschland), hereinafter referred to as the “manufacturer”.
The purpose of these clauses is to ensure compliance with directives and laws relating to marketing of medical products and in-vitro diagnostic products (hereinafter referred to as “products”) by the manufacturer. Achieving that requires the cooperation of all the manufacturer’s distributors (hereinafter referred to as “dealers”).
Article 1: Legal basis
The following clauses cover distribution, quality assurance, service, market observation and reporting requirements as defined in particular, but not exclusively, by the following directives, laws and standards:
Directive 93/42 EEC of the European Parliament and Council relating to medical products
Directive 98/79/EC of the European Parliament and Council relating to in-vitro diagnostic medical devices
The German Medical Products Act in the version announced on 7.8.2002, most recently by Art. 12 of the Act of 24.7.2010 (German Federal Gazette I, p. 983).
The Medical Devices Regulations SOR/98-282 in the consolidated version dated 30.11.2010 published by the Canadian Minister of Justice
The Quality System Regulation from the Code of Federal Regulations (Title 21, Part 820), of the US Food and Drug Administration in the 1.4.2010 version
The standard Norm EN ISO 13485:2016 + AC:2016 – Norm ISO 13485:2016 Medical Products – Quality Management Systems – Requirements for Regulatory Purposes
Where the German Medical Products Act, the German Product Liability Law and the laws, standards and directives stated in the preamble are mentioned in the following provisions, existing medical product laws, directives or binding administrative instructions for the respective contractual territory, present or future, shall also apply.
Article 2: Traceability of medical products
The dealer undertakes to maintain distribution records and retain them at least for the period of time stipulated by the German Medical Products Act and by the relevant national and international directives and the laws, standards and directives stated in the preamble, but at least for 10 years. The following provisions on traceability do not apply within Germany: The distribution records must include detailed information necessary to trace the product. The distribution records must make it possible to conduct corrective and preventive measures, as well as recalls. This proof is required solely to carry out measures pursuant to the German Medical Products Act, the relevant national and international directives, the German Product Liability Law, and the laws, standards and directives stated in the preamble and may only be used by the manufacturer for these purposes. If the dealer does not fulfil these obligations, he shall not be authorized to market the products or must indemnify the manufacturer against any claims arising from marketing of the products.
Article 3: Market and product observation obligation, obligation to provide instructions, customer complaints and quality control
The dealer undertakes to observe the market and products in his contractual territory and to give the manufacturer prompt written notification of any non-compliant products, inadequate safety or effectiveness of the products or restrictions in the product’s qualities warranted in the manufacturer’s product information. In order to fulfil these obligations pursuant to the German Medical Products Act and the respective directives, the dealer undertakes to install an appropriate quality assurance system such that the manufacturer can take it as a basis for analysing the causes of non-compliant products and develop and implement countermeasures accordingly.
To enable the manufacturer to comply with the statutory time-limits for reporting such information pursuant to the laws and directives, the dealer must design an appropriate quality assurance system that enables him to report incidents that have impaired the safety or effectiveness of the product to the manufacturer within three working days.
Article 4: National product registrations, regulations and laws
The dealer outside Germany shall be responsible for complying with the national directives and laws applicable to distribution of the products in his respective contractual territories. If necessary, he shall obtain the registrations and approvals necessary or expedient for operating the products from the national authorities of his country in consultation with, on behalf of and, if legally permissible, in the name of the manufacturer in his capacity as local agent. The dealer must inform the manufacturer in writing of any resultant obligations for the manufacturer, stating the text of the directive or law and where it can be found. The dealer has a duty to inform the manufacturer of such completed measures and their scope and period of validity (e.g. product registrations) and provide the manufacturer with the associated proof, such as copies of certificates from public authorities, and, if the manufacturer is the holder of the registration, by means of original documents. Where legally permissible, the dealer assigns all rights from product registrations and product approvals to the manufacturer, who hereby accepts said assignment.
Article 5: Data security
The dealer undertakes to maintain confidentiality on all data he receives from manufacturers and purchasers as part of this agreement and also to protect and retain it in accordance with the applicable national data privacy legislation. The data may only be used for the purposes of the agreement and must be retained or made available to the manufacturer for as long as the manufacturer is obliged by the public authorities to save it and for as long as demanded by national data privacy regulations.